Return & Refund Policy

Last updated: October 19, 2026

Our goal is a fair, clearly explained process for returns and refunds at Arabella's Shop. The following terms apply to online orders, in addition to mandatory rights provided by applicable consumer-protection laws.

1. 30-day return request period

For most eligible products, you may request a change-of-mind return within 30 calendar days after the item is delivered. Contact support@arabellasshop.us with your order number, the relevant item and your reason for returning it. You will receive return authorization and the proper return instructions. Do not send products back to a supplier, the shipping-label sender or another address unless we instruct you to do so.

2. Eligibility and proof of purchase

Change-of-mind returns must be unused, unwashed, undamaged, and in resalable condition. Please include original tags, included accessories and packaging when reasonably available. Supply your order confirmation or another method of verifying the purchase. Upon request, we will provide a written copy of this return policy.

3. Non-returnable items and Final Sale

For health, hygiene or customization reasons, change-of-mind returns do not apply to opened or used beauty and personal-care goods, worn intimate apparel, swimwear with removed hygiene protections, personal hygiene goods, personalized/made-to-order products or gift cards. Merchandise clearly marked Final Sale before purchase is also ineligible for discretionary return. These exceptions do not affect legal remedies for defective, damaged, misdescribed or incorrect goods.

4. Sale and coupon purchases

Products purchased with sale prices or the ARABELLA10 discount are generally returnable under the normal eligibility rules unless they were clearly identified as Final Sale at purchase. Refund amounts reflect what was actually paid for returned goods after applicable discounts, not the undiscounted list price. Discounts have no independent cash value.

5. Return process

1. Email support@arabellasshop.us with your order number and requested return items; include pictures if an item is incorrect or damaged.
2. Wait for written authorization and the correct return address. Different fulfillment partners may use different addresses.
3. Pack the items securely, send them by the agreed method and keep proof of postage/tracking.
4. We will inspect returned items and let you know the outcome.

6. Shipping charges and restocking fees

For a voluntary change-of-mind return, you are responsible for the actual cost of shipping the item back. We do not charge a separate restocking fee. Original outbound shipping charges ordinarily are not refunded for change-of-mind returns, except where an offer or law requires otherwise. For items that arrive defective, damaged or incorrect, we will arrange or cover legally required reasonable return costs and provide the appropriate remedy.

7. Refund method and timing

Once an approved return is received and inspected, we generally initiate the refund within 10 business days. Refunds are issued to the original payment method unless otherwise required by law or agreed with you. Financial institutions can take additional time to post refunds. If your refund confirmation has not appeared within 15 business days, contact us for assistance.

8. Exchanges

Because products and supplier stocks vary, direct exchanges cannot always be guaranteed. We can help arrange an eligible return so you may place a new order for another size, color or product where available.

9. Damaged or incorrect goods

Contact us promptly with photos and the order number when an item arrives damaged, does not work as reasonably expected, was misdescribed or is not what you ordered. We will review and offer a remedy consistent with applicable law. The usual unused-product and Final Sale exclusions do not override legally mandated consumer remedies.

10. Cancellations and shipping delays

Contact us as soon as possible to request cancellation before an order ships. We will accommodate cancellation when possible and as required by law. If we cannot ship within the applicable promised or legally required timeframe, you will receive the required notice and cancellation/refund options. Refunds for properly canceled unshipped items do not require a return shipment.

11. Support

Email support@arabellasshop.us. Read our Shipping & Delivery Policy for delivery details and Discount & Promotions Policy for coupon terms.